FAQs
How does Impact Fitness determine who will be my trainer?
All new clients meet with a Fitness Manager for their first session. During this session, the manager will get to know you better and a fitness evaluation will be conducted. The Fitness Manager will then determine which trainer will work best with you.
Do I have to come to the gym or can a trainer meet me somewhere else?
We can train you in the gym, your office, your home, outside or anywhere you want to train.
If I have limitations, can I use your services?
Most of our trainers have a pre/post rehab specialty which covers training clients with limitations. We also have a Sports Medicine division that can assist you.
I want to work out at home and have limited equipment. How can I get an effective workout with a trainer?
Our trainers have the ability to train and teach you how to workout with little or no equipment. If you want equipment, we can advise you what to buy for your current ability.
What if I am not satisfied with services or my trainer?
We understand that situations arise from time to time. Impact Fitness has a Client Relations Manager that will work with you to correct any situation.
How do I purchase gift certificates and how much are they?
You can purchase a gift certificate over the phone, by email or in person. The amounts can be anything from 1 session to 1 year of training and can be delivered through the mail, email or picked-up.
If I travel a lot, how can I see results?
Impact Fitness' trainers can work with you over the phone and through emails, sending you workouts and advising you. If you are near one of our locations around the world, you can receive the same type of services there. We also have trainers that are available to travel with you.
Do I have to commit to a time?
We like to set up schedules for training but we also understand that this can be difficult to do. We will work with you and your schedule.